Services
Pick the level of help that matches where you are.
From a single diagnostic conversation to an ongoing operational partnership. Every tier below is built around one rule: it has to save time, reduce complexity, or improve clarity, or it doesn't happen.
Four ways to work together
Guided Diagnostic
A working session plus a written brief that names your top operational leaks and what fixing each one would take.
Includes
- Live working session
- Written diagnostic brief
- A scoped recommendation for next steps (not a generic report)
Best for: You know something's off but need it named and prioritized before committing to a build.
Build Sprint
A fixed-scope engagement to fix one workflow end to end: mapped, documented, and automated where it makes sense.
Includes
- Workflow map
- Documentation
- Automation build
- Handoff training
Best for: You've already identified the one thing costing you the most hours.
Implementation Project
A coordinated build across two connected workflows, for operations where the problem isn't one process, it's how two of them interact.
Includes
- Everything in a Sprint, scaled across two connected workflows
- A project plan
- Milestone check-ins
Best for: You've got two workflows feeding into each other and fixing one without the other won't hold.
Fractional Chief of Staff
Ongoing operational partnership. Someone owns the system, not just a project, with monthly capacity for new builds and fixes as they come up.
Includes
- Monthly retainer hours
- Ongoing SOP maintenance
- Priority access
- Recurring strategy check-ins
Best for: You've outgrown one-off fixes and need someone accountable for the operation long term.
Already worked with us? There's a landing spot if your needs change.
If you've completed a Sprint or Implementation Project, or you're stepping down from a retainer, On-Call Support keeps a working relationship in place without the commitment of a full retainer. It's built for existing clients, not new ones.
What you're actually paying for
Every engagement ends with you owning the system, not renting access to it. Documentation and training are part of the deliverable, not an upsell. If a system only works while we're involved, we haven't finished the job.
Not sure which tier fits?
The Ops Leak Scorecard routes you to the right starting point based on where you're actually losing time.
The Scorecard is launching soon.